30 Day Satisfaction Guarantee
We want you to love everything you purchase from How To Cake It. However, if you are not satisfied with your order, you may return/exchange it within 30 days of original receipt for a full refund.
All merchandise must be returned in new condition, in original packaging and unwashed/unused to be eligible for a full refund. Returns not meeting these criteria will either be denied or subject to a partial refund.
To initiate a return or exchange, please email us at firstname.lastname@example.org with your order number & reason for return/exchange.
*** Please note that all shipping charges related to returns & exchanges are customer's responsibility ***
Upon receiving your returned merchandise at our warehouse, a refund in the amount of the purchase (minus shipping) will be initiated immediately. Please allow for the transaction to be fully processed within 10 – 15 business days. This refund will be issued to the method of payment that was used to make the original purchase. We cannot refund different accounts or credit cards.
For exchanges only we recommend that our customers place a new order and return the original order because we cannot guarantee that the item will be available at the time that the exchange is received.
For all cake tees & apparel, we ask that you read the product description and size guide to choose the perfect size and color before ordering.
As we limited edition tees, exchanging the size of a particular tee or sweater may not be possible, in which case a refund (less shipping charges) will be offered.
Subscriptions (Cake Tee Club, Sprinkle Service & Deluxe Sprinkle Service + Cake Tee Club Membership) are not eligible for returns/exchange.