To initiate a return or exchange, please email us at firstname.lastname@example.org with your order number & reason for return.
From there, please ship your item(s) to our warehouse. The return address is as follows:
How to Cake It
Attn: Returns Department
785 County Rd CB
Neenah, WI 54956
***All customers are responsible for return shipping costs.***
For all returns, we recommend sending your return with a mainstream postal courier and obtaining a tracking number as it makes it easier for you to see your shipment's status. How To Cake It is not responsible for lost return shipments.
For all returns, please clearly indicate label the outside of the shipment with "RETURN". This helps both the courier and our customer care team process your request as smoothly & as quickly as possible.
Upon receiving your returned merchandise at our warehouse, a refund in the amount of the purchase (minus shipping) will be initiated immediately. Please allow for the transaction to be fully processed within 10 – 15 business days. This refund will be issued to the method of payment that was used to make the original purchase. We cannot refund different accounts or credit cards.
If a return is made incorrectly and customs fees are applied, the cost will be deducted from the amount of the return. Any packages delivered COD will be sent back to the customer. To avoid custom fees please indicate the declared value of the return is Zero Dollars ($0.00).